BSNS3201 – Customer Services
Module code
BSNS3201
Module title
Customer Services
Prescription
The aim of this course is to develop the knowledge, skills and attributes to provide administrative services in a business context.
Programmes
- BS7000
- NZ2452
- WB2676
NZQA Level
Level 3
NZQA Credits
15
Delivery method
- Web-Supported
Learning hours
- Total learning hours
- 150
Resources required
- Learning Outcomes
- LO1: Provide administrative and general office services using business technologies.
LO2: Contribute to a team to achieve business objectives.
LO3: Select and apply customer service techniques in a business context
LO4: Apply professional and ethical behaviours in a socially and culturally responsible manner to contribute to the performance of a business. - Content
- LO1
• Communication
• Digital Communication
• Office Services
• Business Technologies to support customer services.
LO2
• Meetings
• Prioritising
• Time Management
• Teamwork
LO3
• Reception; External and Internal Customer Interaction
LO4
• Professional and Ethical Behaviour
• Cultural Awareness; Te Tiriti o Waitangi; personal and interpersonal skills, legislation/workplace policies - Teaching and Learning Strategy
- Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
- Assessment Criteria
- Assessment in this course employs an achievement-based grading scheme. Aakonga will be advised of all matters relating to summative assessment prior to the start of the course.
Aakonga are required to provide sufficient evidence against all learning outcomes in order to pass a course. - Learning and Teaching Resource
- All required and recommended resource are provided to aakonga via course outlines.
