PERS3202 – Salon Discovery
Module code
PERS3202
Module title
Salon Discovery
Prescription
The aim of this course is to develop the knowledge, skills and attributes related to salon workflow and operations.
NZQA Level
Level 3
NZQA Credits
15
Delivery method
- Web-Enhanced
Learning hours
- Total learning hours
- 150
Resources required
- Content
- Workflow of a salon in relation to appointments
Reception duties
- Create and maintain appointments
- Answering phone
- Processing sales
- Greeting clients
Customer care
Standard operating procedures (SOPs)
Code of ethics
Professional standards
Salon environment
Whanaungatanga
Manaakitanga
Health & safety
Sustainable practices including the three pillars of sustainability
Kaitiakitanga
Diversity
Personality types
Communication skills/styles - Learning and Teaching Resource
- All required and recommended resources are advised to aakonga via course outlines.
- Assessment Criteria
- Assessment in this course is achievement-based. Aakonga must submit all specified assessment items and obtain at least 50% overall in order to pass this course.
- Learning Outcomes
- LO1 Use systems to complete client bookings in a hairdressing salon.
LO2 Discuss policy and practices within salon services.
LO3 Communicate with diverse clients in a professional context. - Teaching and Learning Strategy
- Learning and teaching activities will employ a range of elements drawn from approved methods to align with the context of the learning (delivery mode, regional specific requirement, etc.) and any particular needs of the group of aakonga.
