Formal Complaint Summaries
Below you can find summary reports of the formal complaints we have received, including what the complaints were about and what the outcomes were.
2023
Between January and June, there were 25 formal complaints submitted through the public website form or via SEIC.
Four of these complaints concerned a staff member, three for another student, seven for a programme and/or module, four for Wintec services and/or administration and one for facilities. A further six concerned fees. Of these 25 complaints, nineteen were either upheld or partially upheld, and four were not upheld. Two were withdrawn by the complainant.
Between July and December, there were 23 formal complaints submitted through the public website form or via SEIC.
Eight of these complaints concerned a staff member, four for another student, five for a programme and/or module, two for Wintec services and/or administration and four ‘other’ complaints. Of these 23 complaints, 11 were either upheld or partially upheld, and four were not upheld. Eight were withdrawn by the complainant.
2022
Between July and December, there were 19 complaints submitted through the public website form or via SEIC.
Nine of these complaints concerned a staff member. Three concerned another student, and six were related to fee disputes. One concerned the RPL process. Thirteen of these complaints were upheld, while four were not upheld. Two were withdrawn by the complainant.
